Live chat & chatbots integrated with CRM, email, SMS and signup forms. Triggered messages, lead capture and agent productivity tools starting from $15/month. That’s why customer service chatbots are a soft but reliable tool for gathering customer feedback. Hybrid chatbots…

Companies should ensure that customers are able to find what they need using self-service options. There is a correlation between technological innovations, digital transformation and better customer experience. When we mention Spotify and Netflix, we need to remember how they…